This page lists all official IT service alerts shared with the KAUST community. Alerts are also delivered directly to your KAUST email.
Standard Weekly Maintenance Window
Thursday at 5:00 PM to Saturday at 8:00 PM. During this window, some services may experience temporary slowdowns, intermittent issues, or brief outages while essential maintenance is performed.
Some KAUST systems hosted on the KAUST Portal (portal.kaust.edu.sa) are maintained directly by our cloud vendor. These activities are scheduled quarterly and are independent of KAUST IT's regular maintenance windows. They may temporarily affect the availability or performance of several online services.
View Planned Vendor Maintenance
The most recent IT service alerts are shown below. For the full history, see the archive further down this page.
30 September, 2026
Scheduled Maintenance: KAUST Sign-In Services, IT Website, and Network SwitchesPlanned IT maintenance includes a 30-minute KAUST sign-in maintenance window, IT Website maintenance, and ongoing network switch upgrades. Review the schedule and any action you may need to take.
27 September, 2026
IT Maintenance Notice: IT Website MaintenanceThe KAUST IT Website will undergo maintenance on Tuesday, 6 October, from 9:00 AM to 12:00 PM. No downtime is expected, but the website may be slower than usual during this time.
The Change Advisory Board (CAB) is a cross-functional group within KAUST IT that reviews and approves proposed IT changes to maintain service reliability and reduce risk. The CAB Chair is appointed by the Chief Information Officer (CIO).
For urgent or high-impact situations, the Emergency Change Advisory Board (ECAB) may be activated to ensure timely decisions while protecting service stability.
All IT changes are reviewed under the Change Management process. When communication is needed, an IT Alert is published and shared with the KAUST community. This includes:
All past IT service alerts are listed below, including scheduled maintenance notices, unplanned outages, and service restoration updates.
16 April, 2026
| Activity | Details |
|---|---|
| WiFi Service Update (All Networks) | When
Thursday, 16 April 2026, 5:00 PM to 6:00 PM Impact
All KAUST WiFi networks (iCampus, UniFi, UniFi Guest, KAUST-IoT, and eduroam) will be updated during this time. You may experience a very brief interruption in WiFi connectivity (a few seconds) as the update is applied. Action Required
No action is required. If you experience a brief disconnect, simply reconnect and continue as normal. |
| Business and Research Data Backup Services Maintenance | When
Thursday, 16 April 2026, 3:00 PM to Sunday, 19 April 2026, 8:00 AM Impact
Business data backup (MyFiles and KAUSTFiles) and research backup services (DataWaha) will be temporarily unavailable during the upgrade. Action Required
Please avoid using backup services to back up or restore data during this time. We recommend planning any backup or restore activities before or after the maintenance window. |
