This page lists all official IT service alerts shared with the KAUST community. Alerts are also delivered directly to your KAUST email.
Standard Weekly Maintenance Window
Thursday at 5:00 PM to Saturday at 8:00 PM. During this window, some services may experience temporary slowdowns, intermittent issues, or brief outages while essential maintenance is performed.
Some KAUST systems hosted on the KAUST Portal (portal.kaust.edu.sa) are maintained directly by our cloud vendor. These activities are scheduled quarterly and are independent of KAUST IT's regular maintenance windows. They may temporarily affect the availability or performance of several online services.
View Planned Vendor Maintenance
The most recent IT service alerts are shown below. For the full history, see the archive further down this page.
30 September, 2026
Scheduled Maintenance: KAUST Sign-In Services, IT Website, and Network SwitchesPlanned IT maintenance includes a 30-minute KAUST sign-in maintenance window, IT Website maintenance, and ongoing network switch upgrades. Review the schedule and any action you may need to take.
27 September, 2026
IT Maintenance Notice: IT Website MaintenanceThe KAUST IT Website will undergo maintenance on Tuesday, 6 October, from 9:00 AM to 12:00 PM. No downtime is expected, but the website may be slower than usual during this time.
The Change Advisory Board (CAB) is a cross-functional group within KAUST IT that reviews and approves proposed IT changes to maintain service reliability and reduce risk. The CAB Chair is appointed by the Chief Information Officer (CIO).
For urgent or high-impact situations, the Emergency Change Advisory Board (ECAB) may be activated to ensure timely decisions while protecting service stability.
All IT changes are reviewed under the Change Management process. When communication is needed, an IT Alert is published and shared with the KAUST community. This includes:
All past IT service alerts are listed below, including scheduled maintenance notices, unplanned outages, and service restoration updates.
14 May, 2026
The following maintenance activities are planned to keep KAUST IT’s services reliable and performing well. Please review the schedule and expected impacts below.
| Activity | Details | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Campus-Wide Network Upgrade | When Impact Action Required | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Campus Wireless Network Upgrade | When Impact This work is being performed to improve wireless access for Shaheen III users and resolve macOS pop‑up alert issues. Action Required | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| GitLab Performance Upgrade | When Impact Action Required | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| KAUST Portal (SAP-Based Services) Maintenance | When Impact Affected services may include:
Integrations to the following services will also be unavailable during the maintenance window:
Action Required | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| KAUST Visitors Management System (VMS) Maintenance | When Impact New business visit submissions cannot be made, and Gate Access processing may be delayed for people entering or leaving KAUST. For Business Visits
Note | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| KAUST Files and Remote Home Directories Maintenance | When Impact Action Required | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Application License Server Maintenance | When Impact Affected applications include:
Reminder Action Required | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Shaheen III Access Maintenance | When Impact Action Required | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Campus and Residential Network Infrastructure Upgrade | When Impact Affected areas include:
Home network and internet access in KAUST residential neighborhoods may briefly disconnect during the maintenance activity. Action Required |
Need help?
Contact the IT Service Desk at 910 or 012‑808‑0910, or visit the walk‑in support desk during business hours.
You can also log a ticket using our virtual assistant, VITA, at it.kaust.edu.sa or vita.kaust.edu.sa.
You can view all current and past alerts on the IT Website.
We appreciate your understanding as we continue improving KAUST IT’s services.
KAUST IT
it.kaust.edu.sa
