This page lists all official IT service alerts shared with the KAUST community. Alerts are also delivered directly to your KAUST email.
Standard Weekly Maintenance Window
Thursday at 5:00 PM to Saturday at 8:00 PM. During this window, some services may experience temporary slowdowns, intermittent issues, or brief outages while essential maintenance is performed.
Some KAUST systems hosted on the KAUST Portal (portal.kaust.edu.sa) are maintained directly by our cloud vendor. These activities are scheduled quarterly and are independent of KAUST IT's regular maintenance windows. They may temporarily affect the availability or performance of several online services.
View Planned Vendor Maintenance
The most recent IT service alerts are shown below. For the full history, see the archive further down this page.
30 September, 2026
Scheduled Maintenance: KAUST Sign-In Services, IT Website, and Network SwitchesPlanned IT maintenance includes a 30-minute KAUST sign-in maintenance window, IT Website maintenance, and ongoing network switch upgrades. Review the schedule and any action you may need to take.
27 September, 2026
IT Maintenance Notice: IT Website MaintenanceThe KAUST IT Website will undergo maintenance on Tuesday, 6 October, from 9:00 AM to 12:00 PM. No downtime is expected, but the website may be slower than usual during this time.
The Change Advisory Board (CAB) is a cross-functional group within KAUST IT that reviews and approves proposed IT changes to maintain service reliability and reduce risk. The CAB Chair is appointed by the Chief Information Officer (CIO).
For urgent or high-impact situations, the Emergency Change Advisory Board (ECAB) may be activated to ensure timely decisions while protecting service stability.
All IT changes are reviewed under the Change Management process. When communication is needed, an IT Alert is published and shared with the KAUST community. This includes:
All past IT service alerts are listed below, including scheduled maintenance notices, unplanned outages, and service restoration updates.
10 June, 2026
KAUST Community,
The following maintenance activities are planned to keep KAUST IT’s services reliable and performing well. Please review the schedule and expected impacts below.
| Activity | Details | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| KAUST Maps (ArcGIS) Upgrade and Enhancement | When Thursday, 11 June 2026 Impact Informational only. maps.kaust.edu.sa (ArcGIS) will undergo a scheduled upgrade and enhancement. No service downtime is expected during this window. Action Required No action required. KAUST Maps will remain fully accessible throughout this activity. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| KAUST Portal Services (SAP Maintenance) | When Sunday, 14 June 2026 Impact SAP services may be unavailable during the maintenance window. Action Required For additional details regarding affected services, please refer to the related maintenance notice. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Application License Server Patching | When Thursday, 18 June 2026, 8:00 PM – Friday, 19 June 2026, 6:00 AM Impact Licensed applications that rely on the Application License Server will not be accessible during the maintenance window. Action Required Save your work and close any affected licensed applications before 8:00 PM. Do not open or launch these applications during the maintenance window. Affected Applications
If you are planning time-sensitive work, save your progress early and avoid launching licensed tools during this window. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Enterprise Windows Server Security Update | When Thursday, 18 June 2026, 8:00 PM – Friday, 19 June 2026, 6:00 AM Impact Services hosted on Windows Servers may experience brief interruptions during the security patching cycle. Action Required Save your work and, where possible, avoid accessing server-hosted resources during this window. |
Need help?
Contact the IT Service Desk at 910 or 012-808-0910, or visit the walk-in support desk during business hours.
You can also log a ticket using our virtual assistant, VITA, at vita.kaust.edu.sa.
We appreciate your understanding as we continue improving KAUST IT’s services.
KAUST IT
it.kaust.edu.sa
