This page lists all official IT service alerts shared with the KAUST community. Alerts are also delivered directly to your KAUST email.
Standard Weekly Maintenance Window
Thursday at 5:00 PM to Saturday at 8:00 PM. During this window, some services may experience temporary slowdowns, intermittent issues, or brief outages while essential maintenance is performed.
Some KAUST systems hosted on the KAUST Portal (portal.kaust.edu.sa) are maintained directly by our cloud vendor. These activities are scheduled quarterly and are independent of KAUST IT's regular maintenance windows. They may temporarily affect the availability or performance of several online services.
View Planned Vendor Maintenance
The most recent IT service alerts are shown below. For the full history, see the archive further down this page.
30 September, 2026
Scheduled Maintenance: KAUST Sign-In Services, IT Website, and Network SwitchesPlanned IT maintenance includes a 30-minute KAUST sign-in maintenance window, IT Website maintenance, and ongoing network switch upgrades. Review the schedule and any action you may need to take.
27 September, 2026
IT Maintenance Notice: IT Website MaintenanceThe KAUST IT Website will undergo maintenance on Tuesday, 6 October, from 9:00 AM to 12:00 PM. No downtime is expected, but the website may be slower than usual during this time.
The Change Advisory Board (CAB) is a cross-functional group within KAUST IT that reviews and approves proposed IT changes to maintain service reliability and reduce risk. The CAB Chair is appointed by the Chief Information Officer (CIO).
For urgent or high-impact situations, the Emergency Change Advisory Board (ECAB) may be activated to ensure timely decisions while protecting service stability.
All IT changes are reviewed under the Change Management process. When communication is needed, an IT Alert is published and shared with the KAUST community. This includes:
All past IT service alerts are listed below, including scheduled maintenance notices, unplanned outages, and service restoration updates.
08 July, 2026
KAUST Community,
The following maintenance activities are planned to keep KAUST IT’s services reliable, secure, and performing well. Please review the schedule and expected impacts below.
| Activity | Details |
|---|---|
| KAUST Portal Services (SAP Maintenance) | When Sunday, 12 July 2026, 1:00 AM – 5:00 AM Impact SAP services may be unavailable during this window. Action Required For more about the affected services, please refer to the related maintenance notice. |
| Windows 11 Feature Update | When Thursday, 9 July 2026 – Thursday, 30 July 2026 Impact KAUST-managed Windows devices running an older supported version of Windows 11 will be upgraded to the latest supported release. The upgrade is deployed automatically in phases, so not everyone will receive it at the same time. Your applications, files, and settings will remain unchanged. Action Required Once the upgrade has installed, you will be prompted to restart your computer. You may restart immediately or postpone until a convenient time. Please save your work regularly and leave your computer powered on and connected to the KAUST network where possible. Learn more about supported operating systems at KAUST. |
Need help?
Contact the IT Service Desk at 910 or 012-808-0910, seven days a week from 8:00 AM to 5:00 PM. Walk-in support is available Sunday to Thursday during business hours.
You can also log a ticket using our virtual assistant, VITA, at vita.kaust.edu.sa.
We appreciate your understanding as we continue improving KAUST IT’s services.
KAUST IT
it.kaust.edu.sa
