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IT Alerts

This page lists all official IT service alerts shared with the KAUST community. Alerts are also delivered directly to your KAUST email.

Standard Weekly Maintenance Window

Thursday at 5:00 PM to Saturday at 8:00 PM. During this window, some services may experience temporary slowdowns, intermittent issues, or brief outages while essential maintenance is performed.

Vendor-Scheduled Maintenance

Some KAUST systems hosted on the KAUST Portal (portal.kaust.edu.sa) are maintained directly by our cloud vendor. These activities are scheduled quarterly and are independent of KAUST IT's regular maintenance windows. They may temporarily affect the availability or performance of several online services.

View Planned Vendor Maintenance

 

Recent Alerts

The most recent IT service alerts are shown below. For the full history, see the archive further down this page.

 

30 September, 2026

Scheduled Maintenance: KAUST Sign-In Services, IT Website, and Network Switches

Planned IT maintenance includes a 30-minute KAUST sign-in maintenance window, IT Website maintenance, and ongoing network switch upgrades. Review the schedule and any action you may need to take.

Read more

27 September, 2026

IT Maintenance Notice: IT Website Maintenance

The KAUST IT Website will undergo maintenance on Tuesday, 6 October, from 9:00 AM to 12:00 PM. No downtime is expected, but the website may be slower than usual during this time.

Read more

 

About IT Alerts and the Change Advisory Board

The Change Advisory Board (CAB) is a cross-functional group within KAUST IT that reviews and approves proposed IT changes to maintain service reliability and reduce risk. The CAB Chair is appointed by the Chief Information Officer (CIO).

For urgent or high-impact situations, the Emergency Change Advisory Board (ECAB) may be activated to ensure timely decisions while protecting service stability.

Learn more about the CAB

When Are Alerts Issued?

All IT changes are reviewed under the Change Management process. When communication is needed, an IT Alert is published and shared with the KAUST community. This includes:

  • Scheduled or planned service changes
  • Changes affecting specific groups or areas (such as faculty, students, or building residents)
  • Unplanned outages or urgent service issues

 

Alerts Archive

All past IT service alerts are listed below, including scheduled maintenance notices, unplanned outages, and service restoration updates.

 

IT Alert - IT Advisory: Do Not Update the Parallels Client

09 July, 2026

KAUST Community,

If you use the Parallels Client on a Windows device to access KAUST applications, you may receive a notification advising that a newer version of the client is available.

Action Required: Do Not Update the Parallels Client
This advisory applies to Windows devices only. Installing the latest Parallels Client update on Windows will prevent you from signing in and accessing your published KAUST applications. macOS users are not affected and may disregard this advisory.

If you receive the update prompt shown below, please select Cancel and continue using your current version of the Parallels Client.

Parallels Client update prompt

KAUST IT is working with the vendor to resolve this issue. We will let you know as soon as it is safe to install the updated version.

Already updated?
If you have already installed the update on a Windows device and are unable to sign in, you can reinstall the supported version of the Parallels Client from Software Center on your KAUST IT-managed device.

For step-by-step instructions, visit:
Installing Software on Your KAUST Device

Thank you for your cooperation.

KAUST IT
it.kaust.edu.sa