This page lists all official IT service alerts shared with the KAUST community. Alerts are also delivered directly to your KAUST email.
Standard Weekly Maintenance Window
Thursday at 5:00 PM to Saturday at 8:00 PM. During this window, some services may experience temporary slowdowns, intermittent issues, or brief outages while essential maintenance is performed.
Some KAUST systems hosted on the KAUST Portal (portal.kaust.edu.sa) are maintained directly by our cloud vendor. These activities are scheduled quarterly and are independent of KAUST IT's regular maintenance windows. They may temporarily affect the availability or performance of several online services.
View Planned Vendor Maintenance
The most recent IT service alerts are shown below. For the full history, see the archive further down this page.
30 September, 2026
Scheduled Maintenance: KAUST Sign-In Services, IT Website, and Network SwitchesPlanned IT maintenance includes a 30-minute KAUST sign-in maintenance window, IT Website maintenance, and ongoing network switch upgrades. Review the schedule and any action you may need to take.
27 September, 2026
IT Maintenance Notice: IT Website MaintenanceThe KAUST IT Website will undergo maintenance on Tuesday, 6 October, from 9:00 AM to 12:00 PM. No downtime is expected, but the website may be slower than usual during this time.
The Change Advisory Board (CAB) is a cross-functional group within KAUST IT that reviews and approves proposed IT changes to maintain service reliability and reduce risk. The CAB Chair is appointed by the Chief Information Officer (CIO).
For urgent or high-impact situations, the Emergency Change Advisory Board (ECAB) may be activated to ensure timely decisions while protecting service stability.
All IT changes are reviewed under the Change Management process. When communication is needed, an IT Alert is published and shared with the KAUST community. This includes:
All past IT service alerts are listed below, including scheduled maintenance notices, unplanned outages, and service restoration updates.
29 July, 2026
KAUST Community,
The following activities are planned to keep KAUST IT’s services reliable, secure, and performing well. Both begin on Thursday, 30 July, and neither requires any action from you. Please review the details below.
| Activity | Details |
|---|---|
| Duo Sign-In Interface Update | When Starting Thursday, 30 July 2026. The new interface will roll out in phases across KAUST platforms, systems, and applications. Impact The Duo sign-in screen is getting a cleaner, faster look. Duo Push becomes the default verification method, so most sign-ins will take one less click. Your registered devices stay the same, and you’ll continue approving sign-ins the same way. Action Required No action is required. You’ll simply see the new screen the next time Duo asks you to verify. Read more in the #InsideIT article. |
| Business Data Center Connectivity (Firewall Upgrade) | When Thursday, 30 July 2026, 6:00 PM to 11:00 PM Impact Systems hosted in the Business Data Center (Building 14 Data Center) may be intermittently unavailable during this window. Action Required No action is required. |
Need help?
Contact the IT Service Desk at 910 or 012-808-0910, seven days a week from 8:00 AM to 5:00 PM. Walk-in support is available Sunday to Thursday during business hours.
You can also log a ticket using the KAUST IT Chatbot at vita.kaust.edu.sa.
We appreciate your understanding as we continue improving KAUST IT’s services.
KAUST IT
it.kaust.edu.sa
