This page lists all official IT service alerts shared with the KAUST community. Alerts are also delivered directly to your KAUST email.
Standard Weekly Maintenance Window
Thursday at 5:00 PM to Saturday at 8:00 PM. During this window, some services may experience temporary slowdowns, intermittent issues, or brief outages while essential maintenance is performed.
Some KAUST systems hosted on the KAUST Portal (portal.kaust.edu.sa) are maintained directly by our cloud vendor. These activities are scheduled quarterly and are independent of KAUST IT's regular maintenance windows. They may temporarily affect the availability or performance of several online services.
View Planned Vendor Maintenance
The most recent IT service alerts are shown below. For the full history, see the archive further down this page.
30 September, 2026
Scheduled Maintenance: KAUST Sign-In Services, IT Website, and Network SwitchesPlanned IT maintenance includes a 30-minute KAUST sign-in maintenance window, IT Website maintenance, and ongoing network switch upgrades. Review the schedule and any action you may need to take.
27 September, 2026
IT Maintenance Notice: IT Website MaintenanceThe KAUST IT Website will undergo maintenance on Tuesday, 6 October, from 9:00 AM to 12:00 PM. No downtime is expected, but the website may be slower than usual during this time.
The Change Advisory Board (CAB) is a cross-functional group within KAUST IT that reviews and approves proposed IT changes to maintain service reliability and reduce risk. The CAB Chair is appointed by the Chief Information Officer (CIO).
For urgent or high-impact situations, the Emergency Change Advisory Board (ECAB) may be activated to ensure timely decisions while protecting service stability.
All IT changes are reviewed under the Change Management process. When communication is needed, an IT Alert is published and shared with the KAUST community. This includes:
All past IT service alerts are listed below, including scheduled maintenance notices, unplanned outages, and service restoration updates.
02 September, 2026
KAUST Community,
The following maintenance activities are planned to keep KAUST IT’s services reliable, secure, and performing well. Please review the schedule and expected impacts below.
Activity | Details | ||||||||||||||
Mediasite Maintenance | When Thursday, 3 September 2026, 5:00 PM to 8:00 PM Impact Mediasite and My Mediasite will be unavailable during this window. You will not be able to sign in, view existing recordings, create new recordings, or upload content. Videos hosted on Mediasite and My Mediasite will not play during this window, including videos embedded in other KAUST sites and systems. Action Required No action is required. Service will return automatically once the maintenance is complete. Mediasite: https://mediasite.kaust.edu.sa/mediasite My Mediasite: https://mediasite.kaust.edu.sa/mediasite/mymediasite | ||||||||||||||
Harbor Residential Area Network Upgrade | When Sunday, 6 September and Monday, 7 September 2026 10:00 AM to 4:00 PM Impact Internet and KAUST network access will be affected in all residential buildings in the Harbor Residential Area. The upgrade is done in batches, so your connection will drop for about 15 to 30 minutes at some point during the window rather than for the whole period. Action Required Nothing to do. Your connection returns on its own once the upgrade finishes. If it has not come back after 30 minutes, please contact the IT Service Desk. | ||||||||||||||
Ongoing: Campus Network Switch Upgrades | When Continuing until Tuesday, 15 September 2026 Campus buildings, seven days a week, 6:00 PM to 12:00 AM Upgrade Schedule
Impact Switch upgrade work in the residential community is now complete, and the team has moved on to campus buildings. Switches are upgraded in batches, and each batch takes 20 to 30 minutes. While the switches serving your area are being upgraded, network access there may be unavailable. Action Required Nothing to do. Your connection returns on its own once the upgrade finishes. If it has not come back after 30 minutes, please contact the IT Service Desk. |
Need help?
Contact the IT Service Desk at 910 or 012-808-0910, seven days a week from 8:00 AM to 5:00 PM. Walk-in support is available Sunday to Thursday during business hours.
We appreciate your understanding as we continue improving KAUST IT’s services.
