This page lists all official IT service alerts shared with the KAUST community. Alerts are also delivered directly to your KAUST email.
Standard Weekly Maintenance Window
Thursday at 5:00 PM to Saturday at 8:00 PM. During this window, some services may experience temporary slowdowns, intermittent issues, or brief outages while essential maintenance is performed.
Some KAUST systems hosted on the KAUST Portal (portal.kaust.edu.sa) are maintained directly by our cloud vendor. These activities are scheduled quarterly and are independent of KAUST IT's regular maintenance windows. They may temporarily affect the availability or performance of several online services.
View Planned Vendor Maintenance
The most recent IT service alerts are shown below. For the full history, see the archive further down this page.
30 September, 2026
Scheduled Maintenance: KAUST Sign-In Services, IT Website, and Network SwitchesPlanned IT maintenance includes a 30-minute KAUST sign-in maintenance window, IT Website maintenance, and ongoing network switch upgrades. Review the schedule and any action you may need to take.
27 September, 2026
IT Maintenance Notice: IT Website MaintenanceThe KAUST IT Website will undergo maintenance on Tuesday, 6 October, from 9:00 AM to 12:00 PM. No downtime is expected, but the website may be slower than usual during this time.
The Change Advisory Board (CAB) is a cross-functional group within KAUST IT that reviews and approves proposed IT changes to maintain service reliability and reduce risk. The CAB Chair is appointed by the Chief Information Officer (CIO).
For urgent or high-impact situations, the Emergency Change Advisory Board (ECAB) may be activated to ensure timely decisions while protecting service stability.
All IT changes are reviewed under the Change Management process. When communication is needed, an IT Alert is published and shared with the KAUST community. This includes:
All past IT service alerts are listed below, including scheduled maintenance notices, unplanned outages, and service restoration updates.
09 September, 2026
KAUST Community,
The following maintenance activities are planned to keep KAUST IT’s services reliable, secure, and performing well. Please review the schedule and expected impacts below.
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| MyPassword Service Maintenance | When Thursday, 10 September 2026, 8:00 PM to 10:00 PM Impact The MyPassword self-service password reset portal (mypassword.kaust.edu.sa) will be unavailable during this maintenance window. You will not be able to reset your KAUST account password while the work is in progress. Action Required If you think you may need to reset your password, please do so before 8:00 PM or after 10:00 PM. New to the service? Learn how to use it with our interactive password reset guide. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| SAP Analytics Cloud Reports Maintenance | When Thursday, 10 September 2026, 8:00 PM to 10:00 PM Impact SAP Analytics Cloud (SAC) reports connected to on-premises SAP systems will be unavailable during this maintenance window. Action Required Please complete any critical reporting activities before 8:00 PM. Report access resumes automatically once the maintenance is complete. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Internet Connectivity Maintenance | When Friday, 11 September 2026, 12:00 AM to 4:00 AM Impact We do not expect any loss of internet connectivity during these windows. You may notice very brief, intermittent disconnections while the work is underway. This can affect services hosted in the cloud, access to the internet, and externally published applications. Action Required No action is required. If you are briefly disconnected, your connection returns on its own. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| KAUST Portal Services (SAP Maintenance) | When Sunday, 13 September 2026, 1:00 AM to 5:00 AM Impact SAP services accessed through the KAUST Portal may be unavailable during this maintenance window. Action Required No action is required. If you need to complete work in SAP, please do so before the maintenance window begins. For more information about the affected services, please refer to the related maintenance notice. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Application License Server Patching | When Thursday, 17 September 2026, 8:00 PM to Friday, 18 September 2026, 6:00 AM Impact Licensed applications that rely on the Application License Server will not be accessible during the maintenance window. See the list of affected applications below. Action Required Save your work and close any affected licensed applications before 8:00 PM. Please do not open or launch these applications during the maintenance window. If you are planning time-sensitive work, save your progress early and avoid launching licensed applications during this window.
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| Windows Server Security Updates (September 2026) | When Thursday, 17 September 2026, 8:00 PM to Friday, 18 September 2026, 6:00 AM Impact Microsoft’s September 2026 security updates will be applied to KAUST’s Windows servers. Some services hosted on these servers may be briefly unavailable or may restart while the updates are installed. Action Required No action is required. Please save your work ahead of the maintenance window in case of brief service interruptions. Read the September 2026 release notes or visit the Security Update Guide. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Ongoing: Campus Network Switch Upgrades | When Continuing until Tuesday, 15 September 2026 Campus buildings: Seven days a week, 6:00 PM to 12:00 AM Impact The remaining campus buildings and areas are scheduled through Tuesday, 15 September. Switches are upgraded in batches, and each batch takes 20 to 30 minutes. While the switches serving your area are being upgraded, network access there may be unavailable. Action Required No action is required. Your connection will return automatically once the upgrade is complete. If your connection has not returned after 30 minutes, please contact the IT Service Desk. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Need help?
Contact the IT Service Desk at 910 or 012-808-0910, seven days a week from 8:00 AM to 5:00 PM. Walk-in support is available Sunday to Thursday during business hours.
You can also log a ticket using our virtual assistant, VITA, at vita.kaust.edu.sa.
We appreciate your understanding as we continue improving KAUST IT’s services.
KAUST IT
it.kaust.edu.sa
