08 July, 2026
KAUST Community,
The following maintenance activities are planned to keep KAUST IT’s services reliable, secure, and performing well. Please review the schedule and expected impacts below.
| Activity | Details |
|---|---|
| KAUST Portal Services (SAP Maintenance) | When Sunday, 12 July 2026, 1:00 AM – 5:00 AM Impact SAP services may be unavailable during this window. Action Required For more about the affected services, please refer to the related maintenance notice. |
| Windows 11 Feature Update | When Thursday, 9 July 2026 – Thursday, 30 July 2026 Impact KAUST-managed Windows devices running an older supported version of Windows 11 will be upgraded to the latest supported release. The upgrade is deployed automatically in phases, so not everyone will receive it at the same time. Your applications, files, and settings will remain unchanged. Action Required Once the upgrade has installed, you will be prompted to restart your computer. You may restart immediately or postpone until a convenient time. Please save your work regularly and leave your computer powered on and connected to the KAUST network where possible. Learn more about supported operating systems at KAUST. |
Need help?
Contact the IT Service Desk at 910 or 012-808-0910, seven days a week from 8:00 AM to 5:00 PM. Walk-in support is available Sunday to Thursday during business hours.
You can also log a ticket using our virtual assistant, VITA, at vita.kaust.edu.sa.
We appreciate your understanding as we continue improving KAUST IT’s services.
KAUST IT
it.kaust.edu.sa
