16 August, 2026
Welcome to our new MS and PhD students, and welcome back to everyone returning to KAUST.
Starting a new academic year comes with enough things to figure out. Your technology should be one of the easier ones. Your KAUST account gives you access to the services you’ll use across campus, from WiFi and email to software, printing, storage, research computing, and secure access when you’re away from campus.
Have a question? Need help setting something up? Or just want to know what is available? Come find us.
Stop by for help, questions, setup support, or a quick introduction to the IT services available to you.
Look for the KAUST IT booth, meet the team, and get answers while you explore the wider orientation expo.
Join us for a practical tour of the main IT services available to students, what to set up now, what you may need later, and where to get help.
You don’t need to memorize every IT service. We’ve put the essentials together so you can find what you need when you need it.
Your one-stop guide to accounts, WiFi, email, software, storage, printing, VPN, research tools, and getting help at KAUST.
Add secure two-step sign-in to your KAUST account before you need it.
Set up DUOReset your KAUST password and get back into your services.
Reset your passwordAccess internal KAUST systems securely when you’re away from campus.
Set up VPNLearn which KAUST tools keep you connected when you’re working away from campus.
Open the guideSimple tips to get better wireless performance at home.
View WiFi tipsUse Software Center on Windows or Self Service+ on Mac to install approved apps yourself.
Software installation guideSend your document through Green Printing and collect it from a shared campus printer.
Find a printerLearn how to store, share, and work with KAUST information responsibly.
Data responsibility guideBus information, dining, events, your digital ID, and printing are all available in the KAUSTCentral app.
Download KAUSTCentralKAUST provides high-performance computing, large research storage, GitLab, and remote or virtual workstations to support your research.
Open KAUST GitLabIf you prefer to talk to someone face-to-face, come visit KAUST IT in Building 14. Our Walk-In Support Desk is through the glass doors on the right.
Open Building 14 in Google MapsWhether you know exactly what you need or have no idea where to start, there is a simple way in.
The new IT Service Center is where you can request IT services, report an issue, communicate directly with IT, and track your requests from one place.
You can see the current IT Status on the KAUST home page whenever you want to check whether services are working normally.
Every Thursday morning, we also send an IT Alerts email highlighting planned activities and maintenance happening over the weekend.
You can view current alerts, previous alerts, and scheduled maintenance activities at any time on the IT website.
View IT AlertsWe take your feedback seriously, whether you’re happy with something, frustrated, confused, disappointed, or think we’ve done something really well.
We need to hear from you. If we don’t know what is working or what is causing problems, we can’t improve it or make sure we keep doing the things that help.
Give IT feedbackJust remember where to start. Visit the Student Getting Started Guide, browse the IT Service Catalog, open the IT Service Center, or come find us in Building 14. If you’re not sure what you need, ask us. That is quite literally why we are here.
Student Guide Service Catalog IT Service Center
