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IT Alerts

This page lists all official IT service alerts shared with the KAUST community. Alerts are also delivered directly to your KAUST email.

Standard Weekly Maintenance Window

Thursday at 5:00 PM to Saturday at 8:00 PM. During this window, some services may experience temporary slowdowns, intermittent issues, or brief outages while essential maintenance is performed.

Vendor-Scheduled Maintenance

Some KAUST systems hosted on the KAUST Portal (portal.kaust.edu.sa) are maintained directly by our cloud vendor. These activities are scheduled quarterly and are independent of KAUST IT's regular maintenance windows. They may temporarily affect the availability or performance of several online services.

View Planned Vendor Maintenance

 

Recent Alerts

The most recent IT service alerts are shown below. For the full history, see the archive further down this page.

 

30 September, 2026

Scheduled Maintenance: KAUST Sign-In Services, IT Website, and Network Switches

Planned IT maintenance includes a 30-minute KAUST sign-in maintenance window, IT Website maintenance, and ongoing network switch upgrades. Review the schedule and any action you may need to take.

Read more

27 September, 2026

IT Maintenance Notice: IT Website Maintenance

The KAUST IT Website will undergo maintenance on Tuesday, 6 October, from 9:00 AM to 12:00 PM. No downtime is expected, but the website may be slower than usual during this time.

Read more

 

About IT Alerts and the Change Advisory Board

The Change Advisory Board (CAB) is a cross-functional group within KAUST IT that reviews and approves proposed IT changes to maintain service reliability and reduce risk. The CAB Chair is appointed by the Chief Information Officer (CIO).

For urgent or high-impact situations, the Emergency Change Advisory Board (ECAB) may be activated to ensure timely decisions while protecting service stability.

Learn more about the CAB

When Are Alerts Issued?

All IT changes are reviewed under the Change Management process. When communication is needed, an IT Alert is published and shared with the KAUST community. This includes:

  • Scheduled or planned service changes
  • Changes affecting specific groups or areas (such as faculty, students, or building residents)
  • Unplanned outages or urgent service issues

 

Alerts Archive

All past IT service alerts are listed below, including scheduled maintenance notices, unplanned outages, and service restoration updates.

 

Planned Maintenance – Wireless Authentication Certificate Renewal and KAUST Systems Maintenance

26 June, 2025

Dear KAUST Community,

Please be advised of the following scheduled maintenance activities, which may temporarily impact access to specific services. Details and expected impacts are listed below:

Affected ServicesMaintenance Window/ Downtime

Wireless Authentication Certificate Renewal

KAUST IT is renewing the authentication certificate for the KAUST Wi-Fi networks: iCampus, Uni-Fi, and eduroam. A prompt may appear on your device to accept the new certificate during or after the maintenance window.

Follow the instructions below to reconnect:

iPhone

  • Select the appropriate wireless network

  • Enter your KAUST login credentials

  • Tap Trust when prompted to accept the new certificate

macOS

  1. Select the appropriate wireless network

  2. Enter your KAUST login credentials

  3. Click Continue to accept the new certificate

Windows

  • Select the appropriate wireless network

  • Enter your KAUST login credentials

  • Accept the certificate when prompted

Android

  • No action is required

 

 

For additional information and a step-by-step guide with screenshots please visit this page.

 

Thursday, June 26, 2025 6:00 PM - Friday, June 27, 2025 10:00 PM

KAUST Systems Maintenance

Several KAUST systems will be temporarily unavailable due to planned maintenance. This includes:

  • HR Connect

  • Ariba (Finance and Procurement)

  • Government Affairs and Security services

  • Business Taxi Booking

  • Phone Billing

  • Data Center Work Permit Application

  • Food Request

  • Cost Distribution

  • Phone Request

  • IT Asset Management and Transfer

  • Business Case Application

  • Facility Invoice Management

What to do:

  • Save work and log out of affected systems in advance

  • Avoid starting new tasks or transactions near the maintenance window

  • Plan ahead for any critical activities that may be impacted

Sunday, June 29 2025 1:00 AM - 5:00 AM