This page lists all official IT service alerts shared with the KAUST community. Alerts are also delivered directly to your KAUST email.
Standard Weekly Maintenance Window
Thursday at 5:00 PM to Saturday at 8:00 PM. During this window, some services may experience temporary slowdowns, intermittent issues, or brief outages while essential maintenance is performed.
Some KAUST systems hosted on the KAUST Portal (portal.kaust.edu.sa) are maintained directly by our cloud vendor. These activities are scheduled quarterly and are independent of KAUST IT's regular maintenance windows. They may temporarily affect the availability or performance of several online services.
View Planned Vendor Maintenance
The most recent IT service alerts are shown below. For the full history, see the archive further down this page.
30 September, 2026
Scheduled Maintenance: KAUST Sign-In Services, IT Website, and Network SwitchesPlanned IT maintenance includes a 30-minute KAUST sign-in maintenance window, IT Website maintenance, and ongoing network switch upgrades. Review the schedule and any action you may need to take.
27 September, 2026
IT Maintenance Notice: IT Website MaintenanceThe KAUST IT Website will undergo maintenance on Tuesday, 6 October, from 9:00 AM to 12:00 PM. No downtime is expected, but the website may be slower than usual during this time.
The Change Advisory Board (CAB) is a cross-functional group within KAUST IT that reviews and approves proposed IT changes to maintain service reliability and reduce risk. The CAB Chair is appointed by the Chief Information Officer (CIO).
For urgent or high-impact situations, the Emergency Change Advisory Board (ECAB) may be activated to ensure timely decisions while protecting service stability.
All IT changes are reviewed under the Change Management process. When communication is needed, an IT Alert is published and shared with the KAUST community. This includes:
All past IT service alerts are listed below, including scheduled maintenance notices, unplanned outages, and service restoration updates.
13 November, 2025
KAUST Community,
The following maintenance activities are planned to keep KAUST IT’s services reliable and performing well. Please review the schedule and expected impacts below.
| Activity | Details |
|---|---|
Formstack and Microsoft OneDrive integration for file uploads | A configuration change will improve security and permissions between KAUST Microsoft 365 and Formstack. After this change, some forms using OneDrive for file uploads may need to be reconnected. Date and Time: Thursday, November 13, 2025 – starting at 8:00 PM Impact: Forms that include file uploads to OneDrive may stop saving attachments until the integration is reconnected. Learn more and view step-by-step reconnection instructions here: Upcoming Formstack and Microsoft OneDrive Integration Update – November 13, 2025 For assistance, please contact Software Administration at slm@kaust.edu.sa or the IT Service Desk. |
KAUSTCentral 2FA Update | The option to receive two-factor authentication (2FA) notifications via SMS shall be re-enabled for KAUSTCentral next week; you will receive a push notification on the app. KAUST users: Continue to log in with your KAUST username and password as usual. If you are not connected to the KAUST Network (Uni-Fi or iCampus), you will be prompted to receive a push notification or enter a 2FA code from the Duo Mobile application on your smartphone. Dependents and Visitors: When logging in with your KAUSTCentral account, you will be able to choose to receive your 2FA code via email or SMS. option to receive two-factor authentication (2FA) notifications via SMS has been re-enabled for KAUSTCentral. |
Need help?
Contact the IT Service Desk at 910 or 012-808-0910, or visit the walk-in support desk during business hours.
You can also log a ticket using our virtual assistant, VITA, at it.kaust.edu.sa or vita.kaust.edu.sa.
We appreciate your understanding as we continue improving KAUST IT’s services.
KAUST IT
