17 June, 2026
Update: Email Protection Enhancement postponed and amended
The Email Protection Enhancement has been postponed and now applies to Microsoft Outlook only. Google Gmail is not impacted or affected by this change. The activity has been rescheduled to Sunday, 28 June 2026, with activation starting at 5:00 PM. All other activities below remain as scheduled. See the highlighted changes in the Email Protection Enhancement row below.
KAUST Community,
The following maintenance activities are planned to keep KAUST IT’s services reliable, secure, and performing well. Please review the schedule and expected impacts below.
| Activity | Details | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| Application License Server Patching | When Thursday, 18 June 2026, 8:00 PM – Friday, 19 June 2026, 6:00 AM Impact Applications that depend on the Application License Server will not be available during this window. Action Required Save your work and close any affected licensed applications before 5:00 PM. Do not open or launch these applications during the maintenance window. Affected Applications
If you are planning time-sensitive work, save your progress early and avoid launching licensed tools during this window. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Enterprise Windows Server Security Update | When Thursday, 18 June 2026, 8:00 PM – Friday, 19 June 2026, 6:00 AM Impact Some services that run on Windows Servers may be briefly interrupted while we install security updates. Action Required Save your work. Where possible, avoid using services that run on these servers during this window. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| KAUST Portal Services (SAP Maintenance) | When Sunday, 21 June 2026 Impact SAP services may be unavailable during this window. Action Required For more about the affected services, please refer to the related maintenance notice. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Wireless Certificate Update | When Sunday, 21 June 2026 – Thursday, 25 June 2026 Impact A new wireless security certificate is being rolled out across campus. There is no service interruption. Once the update reaches your device, you will be prompted to accept the new certificate the next time you connect to the UniFi or iCampus networks on campus. This applies to all devices, including laptops, desktops, phones, and tablets. Action Required When prompted on campus, review and accept the certificate to continue connecting to UniFi or iCampus. You may be prompted on more than one device. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Email Protection Enhancement (Outlook and Gmail) | AMENDED — SEE CHANGES BELOW When Thursday, 25 June 2026, 5:00 PM – 5:30 PM Updated: Sunday, 28 June 2026, activation starting at 5:00 PM Impact KAUST IT is improving email security in both Microsoft Outlook and Google Gmail. There is no downtime and no impact to your daily work or studies. You may start to see new security popups and quarantine notifications. These are designed to protect you from harmful email. Updated: This enhancement now applies to Microsoft Outlook only. Google Gmail is not impacted or affected by this change. Action Required No action is needed during the change window. To learn what the new popups and quarantine notifications look like, see the Email Security guide, which includes screenshots and examples. For general information about KAUST email services, visit the Email and Calendar Tools service page. |
Need help?
Contact the IT Service Desk at 910 or 012-808-0910, or visit the walk-in support desk during business hours.
You can also log a ticket using our virtual assistant, VITA, at vita.kaust.edu.sa.
We appreciate your understanding as we continue improving KAUST IT’s services.
KAUST IT
it.kaust.edu.sa
