This page lists all official IT service alerts shared with the KAUST community. Alerts are also delivered directly to your KAUST email.
Standard Weekly Maintenance Window
Thursday at 5:00 PM to Saturday at 8:00 PM. During this window, some services may experience temporary slowdowns, intermittent issues, or brief outages while essential maintenance is performed.
Some KAUST systems hosted on the KAUST Portal (portal.kaust.edu.sa) are maintained directly by our cloud vendor. These activities are scheduled quarterly and are independent of KAUST IT's regular maintenance windows. They may temporarily affect the availability or performance of several online services.
View Planned Vendor Maintenance
The most recent IT service alerts are shown below. For the full history, see the archive further down this page.
30 September, 2026
Scheduled Maintenance: KAUST Sign-In Services, IT Website, and Network SwitchesPlanned IT maintenance includes a 30-minute KAUST sign-in maintenance window, IT Website maintenance, and ongoing network switch upgrades. Review the schedule and any action you may need to take.
27 September, 2026
IT Maintenance Notice: IT Website MaintenanceThe KAUST IT Website will undergo maintenance on Tuesday, 6 October, from 9:00 AM to 12:00 PM. No downtime is expected, but the website may be slower than usual during this time.
The Change Advisory Board (CAB) is a cross-functional group within KAUST IT that reviews and approves proposed IT changes to maintain service reliability and reduce risk. The CAB Chair is appointed by the Chief Information Officer (CIO).
For urgent or high-impact situations, the Emergency Change Advisory Board (ECAB) may be activated to ensure timely decisions while protecting service stability.
All IT changes are reviewed under the Change Management process. When communication is needed, an IT Alert is published and shared with the KAUST community. This includes:
All past IT service alerts are listed below, including scheduled maintenance notices, unplanned outages, and service restoration updates.
05 August, 2026
KAUST Community,
The following maintenance activities and service updates are planned to keep KAUST IT’s services reliable, secure, and performing well. Please review the schedule, expected impacts, and any recommended actions below.
| Activity | Details |
|---|---|
| Webex Sign-In Certificate Renewal | When Thursday, 6 August 2026, 5:00 PM to 7:00 PM Impact Physical desk phones will not be affected. People using the Webex application, including KAUST Softphone users, may be asked to sign in again after the maintenance is complete. Action Required No action is required before the maintenance begins. If Webex asks you to sign in again, use your KAUST credentials and complete the normal sign-in process. Learn more in the Cisco Webex Guide and the KAUST Softphone Guide. |
| MyPassword Service Maintenance | When Thursday, 6 August 2026, 7:00 PM to 9:00 PM Impact The MyPassword self-service password reset portal will be unavailable during this maintenance window. During this time, you will not be able to reset your KAUST account password using the service. Action Required If you think you may need to reset your password during this window, please do so before maintenance begins. Learn how to use MyPassword with our interactive password reset guide. |
| KAUST Portal Services (SAP Maintenance) | When Sunday, 9 August 2026, 1:00 AM to 5:00 AM Impact SAP services accessed through the KAUST Portal may be unavailable during this maintenance window. Action Required For more information about the affected services, please refer to the related maintenance notice. |
| Gmail Email Security Enhancement | When Thursday, 13 August 2026 Impact KAUST community members who use Gmail for their KAUST email account, including faculty, researchers, and master’s and PhD students, will receive an additional layer of protection against spoofed and suspicious emails. Most people will not notice any change. However, on rare occasions, legitimate emails from external organizations may be delivered to your Spam folder while Gmail verifies the sender. If you use Microsoft Outlook for your KAUST email, this change does not affect your mailbox. Action Required No action is required. If you are expecting an email that has not arrived, please check your Spam folder first. If the message is legitimate, select Not spam so Gmail can recognize similar messages in the future. Read more in the #InsideIT article. |
Need help?
Contact the IT Service Desk at 910 or 012-808-0910, seven days a week from 8:00 AM to 5:00 PM. Walk-in support is available Sunday to Thursday during business hours.
You can also log a ticket using the KAUST IT Chatbot at vita.kaust.edu.sa.
We appreciate your understanding as we continue improving KAUST IT’s services.
KAUST IT
it.kaust.edu.sa
