When

Thursday, 6 August 2026, 5:00 PM to 7:00 PM

Impact

Physical desk phones will not be affected. People using the Webex application, including KAUST Softphone users, may be asked to sign in again after the maintenance is complete.

Action Required

No action is required before the maintenance begins. If Webex asks you to sign in again, use your KAUST credentials and complete the normal sign-in process.

Learn more in the Cisco Webex Guide and the KAUST Softphone Guide.

When

Thursday, 6 August 2026, 7:00 PM to 9:00 PM

Impact

The MyPassword self-service password reset portal will be unavailable during this maintenance window. During this time, you will not be able to reset your KAUST account password using the service.

Action Required

If you think you may need to reset your password during this window, please do so before maintenance begins.

Learn how to use MyPassword with our interactive password reset guide.

When

Sunday, 9 August 2026, 1:00 AM to 5:00 AM

Impact

SAP services accessed through the KAUST Portal may be unavailable during this maintenance window.

Action Required

For more information about the affected services, please refer to the related maintenance notice.

When

Thursday, 13 August 2026

Impact

KAUST community members who use Gmail for their KAUST email account, including faculty, researchers, and master’s and PhD students, will receive an additional layer of protection against spoofed and suspicious emails.

Most people will not notice any change. However, on rare occasions, legitimate emails from external organizations may be delivered to your Spam folder while Gmail verifies the sender.

If you use Microsoft Outlook for your KAUST email, this change does not affect your mailbox.

Action Required

No action is required. If you are expecting an email that has not arrived, please check your Spam folder first. If the message is legitimate, select Not spam so Gmail can recognize similar messages in the future.

Read more in the #InsideIT article.