KAUST IT and Information Security contained a phishing attack sent on 16 June 2025. Affected accounts were secured, and community members are advised to reset their password if they interacted with the email.

Several KAUST systems are currently experiencing intermittent outages, including HR, Finance, and Administrative services. Our IT team is investigating with SAP. Updates will be shared as available.

KAUST IT will perform planned maintenance that includes renewing the wireless authentication certificate and updating core systems. A prompt to accept the new Wi-Fi certificate may appear when connecting to iCampus, Uni-Fi, or eduroam. Several administrative systems, such as HR, Finance, and IT services, will also be temporarily unavailable. It is recommended to save work and plan accordingly to avoid disruption.

The earlier issue causing intermittent outages across several KAUST systems has been resolved. All affected services are now fully operational.

KAUST community members may experience brief internet slowdowns or disruptions due to issues with global connectivity affecting our secondary links. Our IT team is monitoring the situation and working to resolve it promptly.

Learn some essential tips for optimizing home Wi-Fi networks to enhance internet speed and reliability.

In our previous announcement, we shared plans for an important update to our network infrastructure—specifically targeting the residential network service—to enhance the security of KAUST’s academic, research, and business data.

Microsoft has announced the End of Support for Windows 10 will be on October 14, 2025. With support ending, services such as security patches and regular software updates will be discontinued.

Important updates to KAUST network infrastructure, specifically the residential network service.

Important updates to KAUST network infrastructure, see the schedule to know when your residential area will be impacted by the change.

The IT outage is still under investigation, and our teams are working diligently to resolve the issue.

As part of our ongoing commitment to maintaining and improving the performance and reliability of our IT systems, we would like to inform you about upcoming planned maintenance to various University systems.

After the successful launch of our state-of-the-art wireless connectivity service, Uni-Fi, in buildings 2 and 3, we are now thrilled to announce its expansion to building 1!

KAUST students, faculty, and employees may resume using Microsoft 365 services as the impacted service degradation has been resolved by Microsoft.

On December 1, 2024, Apple will be discontinuing its support for the operating system MacOS Monterey.

25 November 2024: KAUST students, faculty, and employees may have trouble accessing or using some Microsoft 365 services due to a current global service degradation.

The IT Training Academy is hosting another round of courses provided to the community.

On December 1, 2024, Apple will be discontinuing its support for the operating system MacOS Monterey. This will include all regular software updates and security patches for this operating system. KAUST IT recommends that, if your device supports an upgrade to the latest version of MacOS (Sonoma), to back up your data and upgrade your devices to the latest versions.

KAUST IT is consolidating to a single antivirus across all KAUST-provided devices. The previous antivirus is being removed from managed devices automatically, and from personal devices where the complimentary license was installed. No action is needed for the removal itself.

KAUST IT is thrilled to introduce Slido, an intuitive Q&A polling platform designed to make your presentations, events, classes, webinars, and meetings more engaging than ever through interactive features.